After-Sales Service | Henvic

After-Sales Service

The entire unit comes with a 12-month warranty; extended warranty options are available for the control system and the refrigeration unit; remote fault diagnosis, parameter configuration upgrades, and guidance on microbial culture processes are also provided.

 

HVC-M02 Cow Liver Mushroom Constant Temperature and Humidity Cultivation Container

Product illustration: images/mushroom/HVC-M02.jpg (Dual-Door Mushroom Cultivation Chamber)

I. Product Overview

The HVC-M02 features a dual-end door direct-entry design, allowing operators to push the vehicle in and out directly – making it ideal for fungal cultures with stringent temperature and humidity stability requirements, such as Auricularia auricula. The chamber is designed around a constant-temperature and constant-humidity system, complemented by micro-positive pressure air supply and high-efficiency filtration to minimize the ingress of external contaminants.

Product illustration: images/mushroom/HVC-M02.jpg (Dual-Door Mushroom Cultivation Chamber)

I. Product Overview

The HVC-M02 features a dual-end door direct-entry design, allowing operators to push the vehicle in and out directly – making it ideal for fungal cultures with stringent temperature and humidity stability requirements, such as Auricularia auricula. The chamber is designed around a constant-temperature and constant-humidity system, complemented by micro-positive pressure air supply and high-efficiency filtration to minimize the ingress of external contaminants.

II. Core Competencies

● Dual-door straight-through access: The front and rear dual doors create a straight-through logistics pathway, enhancing harvesting and shelving efficiency.

● Slightly positive pressure clean air supply: Maintaining a slight positive pressure within the chamber reduces the ingress of spores and contaminating microorganisms at the moment the door is opened.

● High humidity control accuracy: Humidity fluctuations are maintained within ±3% RH to prevent water loss in the fruiting bodies.

● Modular fruiting tray system: The layer spacing can be adjusted according to the specifications of the mushroom bags; compatible with both bagging and bottle planting methods.

III. Typical Technical Specifications

project

parameter

outline dimension

12000 × 2438 × 2896 mm (40 feet)

Effective cultivation area

45–60 m²

Temperature control range

18–24 ℃(±0.5 ℃)

relative humidity

85%–90% RH(±3%)

CO₂ concentration

800–1500 ppm

rate of ventilation

4–8 times per hour (adjustable)

installed power

10–14 kW

source

380 V / 50 Hz Three-phase

IV. System Configuration

Dual-end door assembly and sealing structure; integrated constant-temperature and constant-humidity unit; primary and medium-efficiency filtration air supply system; ultrasonic humidification system; adjustable shelving mushroom cultivation system; floor-washing drainage ditch; intelligent control cabinet and data recording module.

V. Applicable Varieties

Edible mushrooms such as Tricholoma and美味 Tricholoma – which are either mycorrhizal or require a stable warm and humid environment – can also serve as alternative cultivation chambers for other mesophilic mushrooms.

VI.适用场景

Mid-to-high-end edible fungi production facilities, export-oriented mushroom production bases, and supporting mushroom cultivation houses for the under-forest economy.

VII. Delivery and Installation

The entire unit is shipped from the factory; upon on-site hoisting and installation, power connection, commissioning, and trial operation shall be completed within 3–5 working days. Upon delivery, operating procedures and maintenance manuals shall be provided simultaneously.

VIII. After-Sales Service

12-month comprehensive warranty; includes annual maintenance, filter replacement, and remote operational and maintenance support.

 

HVC-M03 Matsutake Low-Temperature Bionic Cultivation Container

Product image: images/mushroom/HVC-M03.jpg (Panoramic view of the cultivation channels inside the cabinet)

I. Product Overview

The HVC-M03 is designed to meet the bionic cultivation requirements for rare, low-temperature fungal species such as Matsutake; it simulates the cool, humid microclimate typical of high-altitude forest understory environments using a low-temperature unit, zoned air distribution systems, and spectrally adjustable light sources. The chamber features a mid-aisle, dual-sided, multi-layer shelving layout, facilitating zoned management and batch-based fruiting.

II. Core Competencies

● Wide-range low-temperature capability: enables long-term stable operation within the 12–20°C temperature range, suitable for cool-climate bacterial strains.

● Spectral tunability: The blue-to-white light ratio is programmable, balancing mycelial growth with fruiting body morphology.

● Bilateral shelving aisle: Designed for single-person access, featuring a short material handling route and high operational efficiency.

● Excellent environmental uniformity: Multi-point temperature and humidity probes control the air distribution system, ensuring that the temperature difference within the chamber is ≤1.5°C.

III. Typical Technical Specifications

project

parameter

outline dimension

12000 × 2438 × 2896 mm (40 feet)

Effective cultivation area

50–65 m² (two-sided, four-layer)

Temperature control range

12–20 ℃(±0.5 ℃)

relative humidity

80%–92% RH

beam

0–500 lux, adjustable spectrum

Box temperature difference

≤1.5 ℃

installed power

12–16 kW

source

380 V / 50 Hz Three-phase

IV. System Configuration

Low-temperature variable-frequency drive unit; dual-sided shelving for medium-sized spaces; ultrasonic atomization humidification system; programmable LED spectral light strip; multi-point environmental sensing network; fresh air heat exchange module; PLC control system.

V. Applicable Varieties

Bionically cultivated Matsutake and other cool-climate mycorrhizal fungi, as well as rare mushroom species that require low-temperature stimulation.

VI.适用场景

High-value rare fungal species R&D and pilot-scale production base; ecological agriculture demonstration park; and supporting facilities for under-forest bionic cultivation.

VII. Delivery and Installation

After factory pre-installation is completed, the equipment is transported in full containers; on-site hoisting, power connection, and parameter calibration will take approximately 5 working days; we can also provide joint commissioning for strain compatibility and cultivation process optimization.

VIII. After-Sales Service

12-month overall warranty; includes process parameter package updates, remote operation and maintenance services, and on-site inspection services.

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